AGEING, DISABILITY SERVICES—THE QUALITY AND SAFETY FRAMEWORK AND THE QUALITY ASSURANCE IMPROVEMENT PROGRAM QoN
Ms Barham to the Minister for Finance and Services, and Minister for the Illawarra representing the Minister for Ageing, and Minister for Disability Services—
- What are the functions and processes of the Quality and Safety Framework (QSF) and the Quality Assurance Improvement Program (QAIP) within the Department of Ageing, Disability and Home Care?
- What type of data do the programs collect?
- How is the data managed?
- Do these programs generate reports on the data collected?
- If so,
- How often are these reports generated?
- Which officers in the Department are provided with reports generated from data collected as part of these programs?
- Do the programs make recommendations to improve services based upon data collection and analysis?
- If so, will the Minister provide the details of any recommendations made by the QSF and the QAIP?
- The Quality Assurance and Improvement Program (QAIP) is a collection of processes that monitors quality and identifies areas for improvement in Ageing, Disability and Home Care (ADHC) operated accommodation support and centre-based respite services.
The Quality and Safety Framework (QSF) is a component of the QAIP. It is a monitoring tool used to measure compliance with key policy and procedures. The QSF is completed quarterly.
- The QSF comprises 24 Key Performance Indicators, to monitor the development and review of client care plans, levels of incident reporting, completion of health and safety inspections and levels of staff and service usage. Other data that informs quality improvement areas include feedback from clients and families, Ombudsman reports and investigations, Community Visitor reports and internal audits.
- For the QSF, at the unit level (group home, centre based respite and large residential units) data is collected on a quarterly basis and reported both regionally and centrally. Other data collected as part of the QAIP is stored in a number of corporate record management and information systems.
- The unit level data is collated into a regional report. Regional results are aggregated into a state-wide report that is reported to the agency’s Audit and Risk Committee. In addition, a regular report is submitted to the ADHC Executive regarding the operation of ADHC operated accommodation support and centre based respite services.
- The regional and state wide reports are generated on a quarterly basis. Reports to the Audit and Risk Committee occur quarterly or as required and the reports to the Operational Performance Committee (OPC) occur on an annual basis or as required.
- Regional Directors receive reports relating to quality in the services in their region. Regional Improvement Teams have carriage of action plans for quality improvement. The ADHC Executive (Chief Executive and Deputy Directors-General) receive regular reports through the Audit and Risk Committee and the OPC.
- Results from the QAIP, including QSF, are used to inform service delivery improvement and reform, including training and management of client support plans, and improvements to policies and procedures.
- The tools are not used to make recommendations rather each region uses results to inform local action plans. Current state-wide areas for improvement in ADHC operated accommodation services include implementation of the Lifestyle Planning Policy and Guidelines and the commencement of a review of all health-related policies and procedures.